An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Switched. There was no label in the box but searches revealed that I could recycle via. Browse Virgin Media Virgin Media Community. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. If you don't pay that bill then it's just like any other bill from any other company. on 01-03-2023 08:38. Go to Virgin Media support. hello007007 Posts: 149 Forumite. Account - Mobile. Manage Your Account. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Quickstart is the quickest and easiest way to setup our services. FAQs about return kits. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. They were not required to return it but were asked to recycle it correctly. jpeg1. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. We would like to show you a description here but the site won’t allow us. Step by step guide to installing your Virgin Media broadband and Hub 3. Go to solution. Y’all are right to be suspicious though!Scroll down and click on create new label. Networking and WiFi. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. by eddie778 • Just joined. QuickStart, set up and connections. Return Valérie for free with Canada Post. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. However, despite my attempt to request for the return kit to be deli. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. they can only follow a scripts. My Virgin Media App. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. Follow the instructions on screen to finish your setup. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. My V6 box has been replaced by a 360 and 2 days later I. Here you’ll find all the help you need for Virgin Media related problems and issues. Although this question has appeared before the answers vary and I need definitive advice. c. Alternatively, visit virg. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. . Manage Your Account. An Ethernet cable – The. They told me I needed to return the equipment or I would have to pay a fine. Options. We would like to show you a description here but the site won’t allow us. Please DM me and deal with this properly. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. Virgin Mobile. Return Old Kit - Virgin Media Community - 5285247. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. in the box it gives you a returns label to post the old kit back. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. So I can help, I will send you an invite into a private,. My Virgin Media. r. Labels: My Account; hub 3. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. We would like to show you a description here but the site won’t allow us. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. 28 December 2011 at 1:11PM. 35 minutes ago. Virgin Media Kit Collection. we provide and how you are permitted to use those . You can also email [email protected] would like to show you a description here but the site won’t allow us. My sister left Virgin Media in January 2023. day. When can - 5311065 - 2. Sign in . Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Networking and WiFi. . I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. Home Phone. . I used to live in London and since I had to move home I chose to discontinue my broadband. Manage Your Account. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. your Boosters are paired. the left and right are not communicating. Browse Virgin Media Virgin Media Community. If you don't return it they have a right to charge you for it. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. 0 Kudos. so trying to explain anything to a human is. We would like to show you a description here but the site won’t allow us. Hi, this is really on behalf of my 85 year old dad. Alessandro Volta In response to MattL3. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Security matters. Equipment remains our property and we charge for anything unreturned. A power adaptor to plug into the Stream box and a power socket at the wall. And now I'm getting chased up. on 11-02-2023 11:36. . If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. Available with M50 broadband or faster. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. Many thanks - 534135327. 0 once you have your Quickstart box. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. If you possess a Virgin Media TV. . Browse Virgin Media Virgin Media. . Available with M50 broadband or faster. Returning. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. Sign out . walthamyank. Yup this is another completely broken VM process. It's an outstanding balance and will just go through the collections process. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Excludes broadband faults and broadband network outages. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. 2. The . You can find loads of helpful information on the Virgin Media support site. Joining in. Networking and WiFi. Update: Steve the virgin media guy came today and took the router. No setup fee is available on all bundles, broadband & phone, and broadband only packages. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. scroll down to 'External wall box'). Networking and WiFi. Account - Mobile. 0 or iOS 12 or later mobile or tablet. Don’t plug the power cable into a plug socket yet. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. I cancel my subscription during the cool off period even before the kit arrived. At Virgin Media, we’re passionate about protecting our planet. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. Hi Yicheng, Thanks for coming back to me on this one. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. We have also have a virgin media broadband and tv package and we have a hub 3. It's at least 7 years old! We would love. Home Phone. You can contact us to discuss your O2 mobile products and services. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. Returning a V6 box. It’s because the reconnection team says the request cannot be processe. We would like to show you a description here but the site won’t allow us. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Check the top-right corner of our forum and you. 0 once you have your Quickstart box. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. I have also been reminded each. Security matters. New 4K Ultra HD kit uses HDCP 2. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. Hi, Just recently upgraded from Tivo 500GB box to TV360. Control your services . However, despite my attempt to request for the return kit to be deli. . We would like to show you a description here but the site won’t allow us. . Choose your package. Hi, Apparently I'm only being sent a box to return my router. 3. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Help with a refund for a bereaved account. Virgin Media; My Virgin Media. . . Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. on 25-11-2022 12:11. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. No setup fee is available on all bundles, broadband & phone, and broadband only packages. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Or stream, control and manage. SpeedWe would like to show you a description here but the site won’t allow us. virgin media equipment return anything extra to receive one. Options. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. Manage Your Account. Account - Cable. Visit Virgin Media to find out more. super hub. Everything you need is posted to you. You can get in touch with the team on 0800 952 2302. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. Account - Cable. Options. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. I left Virgin months ago and have arranged for my equipment to be collected. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. Please could this be escalated to Virgin Media. . If you need any help, please don't hesitate to let us know. QuickStart, set up and connections. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. If we decide to do this, we'll let you know. I am now. If you have any further queries or questions, please let us know. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. On our wavelength In. You can return our kit at no extra cost. We would like to show you a description here but the site won’t allow us. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Options. This promotion means you won’t pay the usual setup fee of £35. They will be charged for not returning any rented equipment that VM want back. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. hello007007 Posts: 149 Forumite. If you have trouble, do a DSAR request of the recording (held up to 6 months). So why should I not recyle them instead ??? (not a serious question, but I am interes. Select the correct HDMI input for your box. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. This includes: The Stream box. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. Further exclusions & legal stuff apply. Normally, we ask you to return your kit. They said it should be 30 days to return so basically I have the entire month of Feb. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. I'm sick of waiting for these to be collected and they are gathering dust. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. ’. And we know our customers, like you, are too. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. Alternatively, contact CollectPlus for help sending your package. away the old kit when they come round to do the upgrade. I'm a moderator/staff could pick this up and follow up, that would be great. Networking and WiFi. Please can you confirm that the £40 c. If you want a hand understanding our services, or how to do certain tasks, you’ve come. Problem: Returning Hub 4. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. We would like to show you a description here but the site won’t allow us. co. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. That has been confirmed and was going to arrive in 3 working days. Stay safe online. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. We would like to show you a description here but the site won’t allow us. Networking and WiFi. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Am a little weary that if we recycle the kit that we might get billed for not returning it. Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. Make sure to take our kit with you when you move. If it’s not a technical issue you need help with then we’re here to support you on. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Stay safe online. I guess the first lady I talked to misinterpreted it. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. If you cancel your service, you will need to return your kit to Virgin Media. 12K; 225; 463; Natalie_L. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. End day it's virgin media's equipment. If you're leaving Virgin Media, it will send you a postal. I had a receipt from him and never any comeback from Virgin. . Virgin Broadband Box attached to house. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Your experience matters. Nobody welcomes a price increase, and we get that. SpeedWe would like to show you a description here but the site won’t allow us. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. Phone. in the box it gives. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. It is important that you read and understand the full terms and. Options. Hello. £8p/m extra or included with Gig1 or Volt. You have arranged to pick up your equipment on three occasions. thanks. You can order a pre-paid equipment returns packaging through our Return Kit page . The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. 00 am this morning I get a text and email asking me to please return unused equipment. Within that letter or email, we’ll also include information about any other changes we’re. What happens with this please? I'm intending to. Kind regards, Ilyas. I second this . When you’re booking your move, let us know if you want to choose a new package for your new home. co. Hi As22 👋 thank you for joining the thread. In your Stream kit you’ll find everything you need to get the Stream box up and running. Step 4. We would like to show you a description here but the site won’t allow us. None of the dates for collection were acceptable. Account - Mobile. Returning a Stream Box. I'm sure they would have charged me if I was out when they arrived. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. We would like to show you a description here but the site won’t allow us. Networking and WiFi. . Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Sami93. . Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. 5. During Virgin Media’s launch event, I was able to take a close look and get a hands-on feel for the new Stream box. We would like to show you a description here but the site won’t allow us. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. We would like to return it but we didn't a return box and now we are unsure what to do with it. returns. 0 Kudos. Tuning in. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Sell them. Missing components when returning box to Virgin Media. The webpage usually list which items need returning, however it doesn't at present. Virgin Mobile. Account - Cable. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Pop the telly on: check its set to the correct Input and Virgin TV’s. Alternatively, visit virg. For full instructions on how to return any of our kit, please see here and all instructions should be available there. Thank you both for your input and trying to help. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Account - Mobile. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. We would like to show you a description here but the site won’t allow us. 2. Existing Virgin Media customers will have to pay a fee in order.